Terms of Service

1. Who we are

“Assistant”, “we”, “our”, or “us” means the Assistant entity that provides the Service. For correspondence: sales@medgyno.ai. If you are an enterprise customer, your order form or master agreement may identify a different contracting entity and contact channel.

2. The Service & clinical notice

The Service is a clinical decision support tool focused on obstetrics & gynecology (OB‑GYN), assisting clinicians in interpreting radiology (e.g., ultrasound, MRI/CT) and laboratory results. The Service does not provide medical advice, diagnosis, or treatment and is not intended for autonomous clinical decision‑making. All outputs are recommendations for review by qualified clinicians who remain solely responsible for final clinical decisions.

• Do not use the Service for emergency triage or life‑support decisions.
• Ensure appropriate clinical oversight, consent, and documentation in your jurisdiction.
• Regulatory status may vary by region; you are responsible for complying with applicable laws.

3. Eligibility & accounts

You must be at least the age of majority in your jurisdiction and have authority to bind your organization. You are responsible for your credentials, configuration, audit settings, and maintaining accurate account information. We may suspend or terminate access for suspected policy or legal violations.

4. Acceptable use

You agree not to misuse the Service. Prohibited activities include (without limitation):

• Reverse engineering, scraping, or bypassing technical controls.
• Uploading unlawful content or content you lack rights to share.
• Introducing malware or disrupting networks.
• Using the Service to make autonomous diagnoses or to replace clinician judgment.
• Processing protected health information (PHI) without appropriate consents, notices, and agreements (e.g., BAA/DPA where required).

5. AI outputs & limitations

AI models may be probabilistic and can generate incorrect, incomplete, or out‑of‑date outputs. Outputs may vary by input quality. You must validate outputs before relying on them. We may update models to improve performance and safety.

6. Subscriptions, billing & trials

Paid plans are billed in advance and may auto‑renew unless canceled per your plan terms. You authorize us and our payment processor to charge applicable fees and taxes. Trials are for evaluation only and may be changed or ended at any time. Except where required by law, fees are non‑refundable.

7. Intellectual property

We retain all rights, title, and interest in and to the Service, including software, models, and documentation. No rights are granted by implication. We grant you a limited, non‑exclusive, non‑transferable license to use the Service during your subscription term, subject to these Terms.

8. User content

You retain ownership of your inputs and results (“Customer Data”). You grant us a limited license to process Customer Data to provide and secure the Service, comply with law, and as otherwise permitted by your agreement. We do not sell Customer Data. If you enable optional analytics or model improvement, we will de‑identify content before use where feasible.

9. Privacy & data protection

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, disclose, and retain information. Depending on your geography, we may offer data processing agreements (e.g., DPA, BAA) for enterprise plans. You are responsible for obtaining necessary consents and providing required notices to data subjects.

10. Meta Platforms compliance (Facebook/Instagram)

If you connect your account with Meta services (e.g., Facebook Login, Instagram Basic Display, or other Meta APIs), the following applies:

• Data access & use. We only access the Meta data types you explicitly grant (e.g., name, email, profile picture, basic profile or business account data) and use them solely to provide the requested functionality (e.g., authentication, account linking). We do not sell Meta Platform Data.
• Data sharing. We do not share Meta Platform Data with third parties except subprocessors that help us operate the Service under appropriate contracts.
• Retention & deletion. We retain Meta Platform Data only as long as necessary for the stated purpose or as required by law. If you remove our app’s access from your Meta account or request deletion, we will delete associated Meta Platform Data promptly and within the time frames required by Meta’s policies. See Data Deletion for instructions.
• Security. We protect tokens and Platform Data with industry‑standard security controls and do not embed tokens in client‑side code.
• Policy adherence. We comply with the Meta Platform Terms and Developer Policies and require the same of our subprocessors.

11. Third‑party services & integrations

The Service may interoperate with PACS, EMRs, lab systems, cloud storage, or communications tools. Your use of third‑party services is governed by their terms, and we are not responsible for their actions or failures. Availability of integrations may change.

12. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR‑FREE OR UNINTERRUPTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnity

You agree to defend, indemnify, and hold us harmless from and against claims arising out of or related to your use of the Service, your content, or your violation of these Terms or applicable law.

15. Suspension & termination

We may suspend or terminate access for violations of these Terms, risk to the Service, legal requirements, or non‑payment. You may terminate by canceling your subscription per your plan. Upon termination, your license ends and we may delete or deactivate your account and data per our retention policies and applicable law.

16. Governing law & disputes

These Terms are governed by the laws of [Your Country/State] without regard to conflict‑of‑laws rules. The courts located in [Your City/Region] will have exclusive jurisdiction, except where local laws grant non‑waivable rights to consumers. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email where feasible. Changes are effective when posted unless stated otherwise. Continued use after changes means you accept the updated Terms.

18. Contact

Questions about these Terms? Email sales@medgyno.ai. For data requests (access, deletion), see Privacy Policy and Data Deletion.